Content

McAfee, Inc. Voted a Best International Support Web Site

SANTA CLARA, Calif., Feb. 6 /PRNewswire-FirstCall/ McAfee, Inc. (NYSE: MFE), the leader in Intrusion Prevention and Security Risk Management, today announced that McAfee® was voted one of the Ten Best International Web Support Sites. The award, given out by the Localization Industry Standards Association (LISA) and the Association of Support Professionals (ASP), recognizes companies that excel in providing support to their international customers.

"McAfee is honored to receive this recognition as one of the ten best international Web support sites," said Lambert Walsh, senior vice president, worldwide technical support and customer service at McAfee. "McAfee is dedicated to providing superior service and support to its customers worldwide."

The awards were created to recognize corporate Web sites that meet international business challenges by providing support to customers no matter where they are in the world. Independent judges evaluated each company on how well they provide customer support based on twenty-five criteria derived from ASP's evaluation metrics, across five broad categories:

  • Overall usability, design and navigation
  • Knowledgebase and search implementation
  • Interactive features
  • Personalization and locale-specific adaptation
  • Integration of international support into an overall strategy

"Recent research suggests that barriers of language and culture keep companies from leveraging their knowledge assets to deliver support to their international customers," said Michael Anobile, executive director for LISA. "McAfee has recognized that challenge and developed an innovative online solution to deliver the same level of service and support to all customers around the world."

McAfee Technical Support provides proven security through comprehensive technical support programs that secure home users to multinational corporations across the globe. Customers receive 24/7 access to support at McAfee's global support Web site, which features an extensive knowledge base. Additionally, customers can e-mail or call one of McAfee's highly skilled and certified security specialists, who possess a wealth of knowledge and resources to meet customers' security needs.

About McAfee, Inc.
McAfee, Inc., headquartered in Santa Clara, California and the global leader in Intrusion Prevention and Security Risk Management, delivers proactive and proven solutions and services that secure systems and networks around the world. With its unmatched security expertise and commitment to innovation, McAfee empowers home users, businesses, the public sector, and service providers with the ability to block attacks, prevent disruptions, and continuously track and improve their security. www.mcafee.com.

NOTE: McAfee is a registered trademark of McAfee, Inc. and/or its affiliates in the United States and/or other countries. McAfee Red in connection with security is distinctive of McAfee brand products. All other registered and unregistered trademarks herein are the sole property of their respective owners.

SOURCE McAfee, Inc.