McAfee, Inc. Named One of Web's Best Online Support Sites

McAfee, Inc. Named One of Web's Best Online Support Sites

McAfee Only Security Company Recognized by Association of Support Professionals for its Excellence in Usability, Knowledgebase and Personalization

SANTA CLARA, Calif., May 4 /PRNewswire-FirstCall/ McAfee, Inc. (NYSE: MFE), the global leader in Intrusion Prevention and Security Risk Management, today announced that McAfee© has been named one of the "Ten Best Web Support Sites of 2006" by the Association of Support Professionals (ASP). The "Ten Best Web Support Sites" is a prestigious annual award that showcases excellence in online service and support.

McAfee was chosen by a panel of Web support design and implementation experts according to twenty-five separate performance criteria. The evaluation process included testing in overall usability, design, navigation, knowledgebase, search implementation, interactive features, personalization and major site development challenges. The company will also be profiled among other winners in an upcoming book entitled "The Ten Best Web Support Sites of 2006," which will be available in June.

"McAfee has done an exceptional job of listening to its customers and building new and innovative features and functionality that that improve the self-service support experience," said Jeffrey Tarter executive director at ASP. "As the Web becomes the default method of delivering support, McAfee has recognized that speed, ease and intuitive choices of self-service are crucial to maintaining customer allegiance."

"McAfee is continually investing in innovative ways to improve our global lead in customer service and support, helping customers resolve their issues as quickly, easily and efficiently as possible," said Michael Callahan, vice president of technical support business development at McAfee. "This award is a great validation of our commitment to customers and their needs."

About McAfee, Inc.

McAfee, Inc., headquartered in Santa Clara, California and the global leader in Intrusion Prevention and Security Risk Management, delivers proactive and proven solutions and services that secure systems and networks around the world. With its unmatched security expertise and commitment to innovation, McAfee empowers home users, businesses, the public sector, and service providers with the ability to block attacks, prevent disruptions, and continuously track and improve their security. www.mcafee.com

About ASP

The Association of Support Professionals is an international membership organization for customer support managers and professionals. In addition to its annual "Ten Best" awards, the ASP publishes research reports on a wide range of support topics, including support compensation, services marketing, and fee-based support. www.asponline.com

NOTE: McAfee is a registered trademark of McAfee, Inc. and/or its affiliates in the United States and/or other countries. McAfee Red in connection with security is distinctive of McAfee brand products. All other registered and unregistered trademarks herein are the sole property of their respective owners.

SOURCE McAfee, Inc.