McAfee Customer Success Group Puts Customers at the Core

To Our Valued Customers:

Allow me to introduce myself. I am Aneel Jaeel, the new leader of the McAfee Customer Success Group. With 25 years of industry experience, I’m excited about applying what I’ve learned to help transform our organization to bring you the best possible customer experience. I’d like to share our vision of customer success, which includes a new approach and a new flagship offering.

When it comes to protecting against breaches and other advanced threats, companies are facing big challenges—enterprise environments are more complex than ever before, the volume and sophistication of attacks is increasing at a rapid pace, and skilled staff are in short supply. There’s never enough time to keep up with new outbreaks, updates, and technology trends. With 1.8 million cybersecurity jobs going unfulfilled in 2017, building a top-notch team has never been more difficult. And threats are evolving rapidly, which means we need to proactively evolve our defenses.

As part of our transformation as a company, we pledge to dedicate ourselves to keeping the world safe from cyberthreats and to be your number one security partner. Our new Customer Success Group has aligned itself with that mission. We aim to put you, our customer, at the core to ensure that you get your desired outcomes from your McAfee solutions. With that goal always at the forefront, we are now providing holistic solutions that align Education Services, Professional Services, and Enterprise Support teams to help you achieve and maintain success throughout your entire threat defense lifecycle with us.

At MPOWER, we’ll be launching a new integrated offering—our flagship McAfee Premier Success Plan. We understand that acquiring the right solution is just the beginning. Equally important to a sound security strategy are decisions around design, deployment, maintenance, risk management, escalations, and education. Drawing from key services across our organization, we’ve created a simplified, all-in-one program focused on three outcomes. Through the McAfee Premier Success Plan, we’ll collaborate with you to more proactively plan and maintain your McAfee solutions, manage operational risk, and derive the full value of your security investment over time. Our comprehensive roadmap integrates professional services and solutions services, training, and technical support with personalized management.

We at the McAfee Customer Success Group believe in the principle that “Together is power.” When it comes to achieving digital safety and success, you are not alone.

We look forward to seeing you at MPOWER. If you want to learn more about the McAfee Customer Success Group and McAfee Premier Success Plan, visit: https://www.mcafee.com/us/support/premier-success-plan.aspx.

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