If you have an inquiry regarding your personal information held by McAfee, including your personal information collected through your use of our products, continue to the request form below.
At this time, we are only processing requests for residents of:
Argentina (access and corrections only – no deletions)
Australia
Azerbaijan
Brazil
Canada
Chile
China
Colombia
Hong Kong (access and corrections only – no deletions)
India
Israel
Japan
Malaysia
Mexico
New Zealand
Peru
Philippines
Russia
Saudi Arabia
Singapore (access and corrections only – no deletions)
South Africa
South Korea
Switzerland
Taiwan
Turkey
United Arab Emirates (UAE)
United Kingdom
United States (California, Virginia, Utah, Colorado)
European Economic Area (EEA), in accordance with European Union (EU) General Data Protection Regulation (GDPR). Countries that belong to the EEA include Austria, Belgium, Bulgaria, Croatia, Czech Republic, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.
To stop receiving marketing communications, click the unsubscribe link in any marketing communications email, or visit the unsubscribe pages for Marketing. McAfee may still communicate with you regarding transactional or administrative topics, such as security updates, product functionality, and service requests.
For McAfee Support requests and questions, visit the Contact Us page to find the best way to address your question.
* All fields marked with an asterisk (*) must be completed to submit this form.
Your Data Request
If you have questions completing or submitting the Individual Data Request Form, please visit the Privacy Contact page to submit your question. For purposes of this Form, “personal data” refers to data that could be used, alone or in combination with other data, to identify you as an individual. (Some laws may refer to this as “personal information” or similar terms.)
Thank you for completing the Individual Data Request Form. Please note the request Id {{digitalData.forms.gdpr.requestId}} for further communications.
The country in which you reside is not eligible for data subject access response. If you believe this is not the case, please contact protectprivacy@mcafee.com
I want to see what data McAfee collected
about my child
I would like to correct the data McAfee has
collected about my child
I would like McAfee to delete all
information collected about my child
I would like to move, copy or transfer all of
the data McAfee has collected about my child
I would like to withdraw consent for the
collection of my child's personal data
Individual customers can view or change information associated with their children's subscriptions
by logging into their child's My Account
portal. After login, customers may update their child's personal information via the profile and
billing pages.
The following personal data may be updated through My Account:
Parent's first and last name
Parent's email address
Parent's mailing address
Parent's telephone number
Parent's credit card/payment information for most recently added payment card
Parent's billing address
Child's name
Child's email address
Child's date of birth
Customers who are subscribed to the following products or features
can move, copy or transfer their children's personal data from
within
the My Account portal at any time:
McAfee+ Family Plans
Parental Controls
For questions on how to move, copy or transfer personal data from
within any of the products listed above, please contact McAfee Support by visiting
the McAfee Contact Us
page.
Parents who are subscribers to the following services may withdraw their consent to the further
collection of their Child's
personal information:
McAfee+ Family Plans
Parental Controls
Please note that, because this information is necessary for the Services to
be able to
function, withdrawing consent will require the closure of any Child subaccount or
parental controls profile associated with a Child's device.
To withdraw consent for the collection of your child's personal data, you
must also
remove the child/companion application on every device that the application is installed.
Please see the guide under “Helpful Articles” on the McAfee Support Site for
instructions
how to do this.
Please complete the following form - information will be used for identity verification
purposes
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Primary Email Address is required
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Please enter a valid
email address
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Please enter a valid name
Please enter a Date of
Birth
Contact Information
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Parent's Full Name is required
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Please enter a valid email address
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Parent's Email and Confirm Email should be
same
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Parent's Mobile is required
Parent’s Mailing Address
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Mailing Street is required
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Mailing City is required
Mailing State is required
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Mailing Zip is required
Additional Information
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I want to see what data McAfee collected about me
I would like to correct the data McAfee has
collected about me
I would like McAfee to delete all information
collected about me
I would like to move, copy or transfer all of the data
McAfee has collected about me
Individual customers can view or change information associated with their sub account by logging into
their My Account portal. After
login,customers may update their personal information via the profile and billing pages.
The following personal data may be updated through My Account:
First and last name
Email address
McAfee does not have the mechanism to move or transfer data to another company.
You can obtain a copy of your personal data from within McAfee products by contacting McAfee Support by
visiting the McAfee Contact
Us page.
I would like to Opt Out of McAfee selling or sharing my personal data
I would like McAfee to limit its use of my sensitive personal data
Please complete the following form - information will be used for identity verification
purposes
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address
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Required
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enter
a valid email address
Email Address should not match with Primary Subscriber email
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Required
Additional Information
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Personal data request for employees
Please complete the following form.
Personal data request for a family member of an employee
Please complete the following form.
I want to see what data McAfee collected about
me
I would like to correct the data McAfee has
collected about me
I would like McAfee to delete all information
collected about me
I would like to move, copy or transfer all of the
data McAfee has collected about me
Information about Product Data Collection and
Compliance
Please complete the following form.
Personal data request for recruitment
Please complete the following form.
Personal data request for former employee
Please complete the following form.
Personal data request for contracted and temporary workers
Please complete the following form.
Products - Personal Data & Product Compliance
Refer to "Information about Product Data Collection and Compliance".
I would like McAfee to delete all information collected about me
Please complete the following form.
I want to see what data McAfee collected about me
Please complete the following form.
I want to see what data McAfee collected about me
Please complete the following form.
Personal data change request for Marketing Communications
I would like to correct the data McAfee has collected about me
For questions on how to change personal data, please contact the McAfee Privacy Office at protectprivacy@mcafee.com or contact McAfee Support by
visiting
the McAfee Contact Us page.
For questions on how to change personal data, please contact McAfee Support by visiting the McAfee Contact Us
page.
I would like to correct the data McAfee has
collected about me
Individual customers can view or change information associated with their subscriptions by logging into their
My Account portal. After login, customers may update their personal information via the profile and billing pages.
The following personal data is managed through My Account:
given name and family name
email address
mailing/shipping address
telephone number
credit card/payment information for most recently added payment card
billing address
I would like McAfee to delete all information collected about me
Personal data deletion request for Marketing Communications
Please complete the following form.
I would like to move, copy or transfer all of the data McAfee has collected about me
McAfee does not have the mechanism to move or transfer data to another company.
You can obtain a copy of your personal data from within McAfee products by contacting McAfee Support by visiting the McAfee Contact Us page.
I would like to move, copy or transfer all of the data McAfee has collected about me
Moving, copying, or transferring certain personal data for a Product(s)
Customers who are subscribed to the following products can manage, delete, and move certain personal data they have provided from within the product at any time:
McAfee LiveSafe (Encrypted File Storage feature)
McAfee LiveSafe (Password Manager feature)
McAfee Mobile Security (Contacts Backup feature)
Personal Locker
True Key
For questions on how to manage, delete, and move personal data from within any of the products listed above, please contact McAfee Support by visiting the
McAfee Contact Us
page.
Requests on behalf of another person
If you would like to make an individual data request on behalf of another person under a power
of
attorney, letter testamentary, or other written authorization, please contact our Privacy Office
at
protectprivacy@mcafee.com with the words
“Authorized
Agent Request” in the subject line.
Information about Product Data Collection and Compliance
McAfee products collect and use a variety of information as part of provisioning (setup) and ongoing processing to deliver security and safety to customers’ digital and online activities. Many McAfee products work together using common data elements to ensure the best experience for customers. The paragraphs below describe the collection of information in the course of customers’ use of McAfee products. Some information McAfee collects is characterized as “personal data”, which means data that may be able to be used to directly or indirectly identify a particular individual.
For additional information on why McAfee collects personal data, how we protect it, how we use it, and in what instances we might share it, please see our
Privacy Notice.
GDPR compliance
The European Union (EU) General Data Protection Regulation (GDPR) is in force effective May 25, 2018, providing the pan-European standard for individuals rights to privacy and protection of personal data. McAfee strives for a high standard of data privacy and protections as an obligation to our customers. As we continue to adjust and improve data handling practices, McAfee has made changes to meet compliance with GDPR and our responsibility to customers.
Data types and scope of collection
The following types and scope of data are collected and stored in the process of providing McAfee security services.
Contact information
McAfee collects and stores your contact information to communicate with you as well as to process purchase transactions and renewal transactions for subscriptions. This information includes:
name
physical address
email address
telephone number
Biographic and biometric information
McAfee products, in the limited instances listed here, may collect biographic or biometric information as integral to the features and security services provided.
User photograph – The Family Safety product can collect a photograph of a user as part of the user profile, if the account administrator (parent or guardian) chooses to upload a photograph
User age – The Family Safety product can collect the user’s age as part of the profile, if the account administrator (parent or guardian) chooses to input the user’s age
Facial or fingerprint biometric – The True Key product can collect biometric information to be used as an authenticator in place of a password, if the user chooses to use biometric information as an authenticator
Payment information
McAfee is an ecommerce company compliant with Payment Card Industry (PCI) standards. McAfee collects and stores information to complete purchases you make for the payment method you choose, for a given transaction. McAfee supports many payment methods and the payment methods available may be different depending on the country where you reside and make a purchase. McAfee will retain information for multiple payment methods if you provide it. Your contact information described in the section above is often needed to obtain bank authorization for transactions and to send you receipts confirming transaction details. Payment information includes:
Credit card Personal Account Number (PAN) and expiration date
Bank account information for Direct Debit (DD) transactions
PayPal account information
Unique user identifier
Unique identifiers, often referred to as account IDs, are used to associate subscriptions, services and personal data to a single account, and to ensure data is not available to or mixed with data for another user or account. These identifiers, typically email addresses, are linked to a password that secures your account and your information from unauthorized access. Passwords and password recovery information are encrypted and not readable by McAfee.
Email address
Password
Password recovery hint, phrase or challenge questions and answers when provided
Geo-location and geo-position data
Geo-location and geo-position data is collected as part of our security services, for payment fraud prevention, and for optimizing our services for your location. McAfee collects geolocation information to the level of the state or province, city, and postal code linked to the Internet Protocol (IP) address associated with your computing device and internet connection. McAfee collects geo-positioning data for mobile devices and service.
Internet Protocol (IP) address location from service lookup (state/province and/or city, and/or zip/postal code)
Latitude and Longitude from Global Positioning System (GPS) are returned by some mobile devices and collected for some products and specific functionality
Cell (transponder) ID for mobile devices
Demographic preferences
Locale is stored as preference settings to provide customers the best user experience interacting with McAfee and McAfee products. Locale is a combination of values:
Country
Language
Machine/device data
Information about devices, such as laptop computers, mobile phones, or networking devices are collected and stored to help McAfee optimize the design and the performance of products. Device ID information, device configuration, OS configuration and other software configuration is instrumental in improving our products. McAfee collects the following types of machine and device data depending on the product:
Device manufacturers ID
Device type, make and model are collected for most devices
Device configuration, such as memory, CPU, and OS version
Other configuration, such as installed web browsers and security software
Media access control (MAC) address
Wi-Fi network SSID
For customers using McAfee software on mobile devices, mobile provider information is collected, depending on the particular device. This information is required to provide the security services in our product or is used as with other machine and device data, to improve our products. Mobile device identifiers, which generally are considered personal data, include:
Device ID (IMEI)
SIM Card ID (ICCID)
Sim subscriber ID (IMSI)
OS (Android) ID
Mobile Country Code (MCC)
Mobile Network Code (MNC)
Advertiser ID (Google, Apple)
Telemetry
The term telemetry refers to information collected during use as readings or measurements. For example, when a user clicks on a button or control in the product, these clicks are sometimes collected to understand whether or how often a feature is used by customers. Error code information when a product malfunctions also is telemetry. Telemetry covers a wide range of “event” type data that is used to optimize or improve McAfee products. McAfee uses telemetry to improve product reliability, performance and usability. It may be associated with a unique ID to diagnose problems, but does not otherwise collect personal data.
Subscription and purchase data
Various data about your subscription is set and stored to ensure you get the service and features matched to the subscription you selected. If you did not purchase directly from McAfee, the company from which you did purchase (referred to as an “Affiliate,”) is saved using an Affiliate ID that is internal to McAfee. Subscription data that is retained by McAfee includes the following:
Purchase date
Price paid
Subscription end/renewal date
Affiliate ID
Item purchased
Sales order or other purchase ID
Product key
Global Threat Intelligence (GTI)
McAfee GTI is a custom solution for recording, mapping, and ultimately predicting security threats. McAfee products return threat and URL data from the device to the GTI backend where it is retained briefly (7 days) for purposes of threat modeling. When this information is sent to GTI, it is not associated with or linked to an individual or subscription.
Support contact information and transcripts
When a customer contacts our Support team, information and data are collected to ensure customer satisfaction in resolving the issue and providing the best customer experience. Data from the contact will be kept for a limited time period in case follow up is needed and for training purposes, as follows:
Call logs/notes
Chat transcripts
Call recordings
McAfee products portfolio
McAfee’s current portfolio of products are represented by the information summarized here. Not all information is collected by all products.
McAfee LiveSafe (MLS)
McAfee Total Protection (MTP)
McAfee Internet Security (MIS)
McAfee Anti-Virus (MAV)
McAfee Safe Family (MSF)
McAfee Multi-Access (MMA)
McAfee Mobile Security (MMS)
McAfee Small Business Security (MSBS)
McAfee Secure Home Platform (SHP)
McAfee Safe Connect
McAfee Identity Theft Protection (IDP)
True Key
Web Advisor
Site Advisor
This Field is
Required
Please note that this request to delete your personal data will only delete the personal data for your
primary account.
We are unable to process a deletion request for a Primary Subscriber that has Child SubAccounts without
deleting Child SubAccount data first. If you would like to proceed with a data deletion request for your
own primary subscriber data, please select "Yes" to the above question to also delete the data for your
associated Child SubAccount(s).
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Additional Email Address is required
NOTE: Account email address will be used for verification purposes.
Child account information
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Your worldwide identification can be found on the back of your employee badge.
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email address
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I would like to Opt Out of McAfee selling or sharing
my personal data
I would like McAfee to limit its use of my
sensitive personal data
Please complete the following form to opt-out of the
sale or sharing of personal data.
Please complete the following form to submit a
request to limit the use and disclosure of sensitive personal data.
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Email Address is required
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Full Name is required
Additional Information
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Contact Information
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Full Name is required
Your email address will only be used to contact you regarding this request.
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Please enter a valid email address
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Email and Confirm Email should be
same
Contact State is required
Your mobile phone number will be used to identify your account.
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Contact Mobile is required
Mailing Address
Parent's Mailing Address
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Mailing Company is
required
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Mailing Street is
required
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Mailing City is required
Mailing State is required
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Mailing Zip is required
If you would like to make an individual data request on behalf of another person under a power of
attorney, letter testamentary, or other written authorization, please contact our Privacy Office at protectprivacy@mcafee.com with the words “Authorized
Agent Request” in the subject line.
