Common FAQs

    Need to change your email? Can't figure out how to renew your subscription or buy additional licenses? Check out the answers to our most common account and billing questions.

    How do I update my McAfee My Account email address?
    1. Log in to your McAfee account.
    2. At the top of your My Account page, select Account, and then click My Profile.
    3. At the top of the Account Information section, click Update.
    4. Enter your new email address, and then click Save.

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    How do I change my McAfee My Account password?
    1. Go to myaccount.mcafee.com.
    2. On the Sign in to your account page, click Forgot password.
    3. Type your McAfee registered email address and click Continue.
    4. Type the one-time passcode received in your email, and click Continue.
    5. Type a new password and click Reset password.
    6. Click Continue to access your account.

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    My account is locked. How do I get back in?
    1. At the bottom of any page on the McAfee website, click Consumer Support.
    2. Under the Need to talk to an expert? section, click Contact Support.
    3. Click Account Information and Other, and follow the on-screen instructions.

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    How do I update my billing info?
    1. Log in to your McAfee account.
    2. At the top of your My Account page, select Account, and then click My Profile.
    3. At the top of the Billing Information section, click Update. Enter your new credit card information and billing address, and then click Save.

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    How do I turn Auto-Renewal on or off?
    1. Log in to your McAfee account.
    2. At the top of your My Account page, select Account, and then click Auto-Renewal Settings.
    3. Follow the on-screen instructions to turn auto-renew on or off.

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    My subscription has expired. How do I renew it?
    1. Log in to your McAfee account.
    2. At the top of your My Account page, select Account, and then click Subscriptions.
    3. Click All expired to see your expired subscriptions. Or click View active to see your subscriptions that have not yet expired.
    4. Look for the subscription you want to renew and click Renew.

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    I need to protect additional devices. How do I buy extra licenses?
    1. Log in to your McAfee account.
    2. At the top of your My Account page, select My Account, and then click Subscriptions.
    3. Look for the subscription you want to add additional licenses to, and then click Buy more licenses, or Add Device.

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    I bought something by accident. How do I get a refund?
    1. At the bottom of any page on the McAfee website, click Consumer Support.
    2. Under the Get help with section, click Request a Refund.
    3. Select your country, then click Request a Refund again.
    4. Choose one of the options (such as Price is too expensive) and follow the on-screen instructions.
      Note: You can request a refund within 30 days of purchasing a McAfee product.
     

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    * Important Terms and Offer Details:

    .

     Subscription, Free Trial, Pricing and Automatic Renewal Terms:

     Subscription, Free Trial, Pricing and Automatic Renewal Terms: 

    • The amount you are charged upon purchase is the price of the first term of your subscription. The length of your first term depends on your purchase selection. 30 days before your first term is expired, your subscription will be automatically renewed on an annual basis and you will be charged the renewal subscription price in effect at the time of your renewal, until you cancel (Vermont residents must opt-in to auto-renewal.)
    • Unless otherwise stated, if a savings amount is shown, it describes the difference between the introductory first term price (available only to customers without an existing McAfee subscription) and the renewal subscription price (e.g., first term price vs. each year thereafter).
    • Pricing is subject to change. If the renewal price changes, we will notify you in advance so you always know what’s going on.
    • You can cancel your subscription or change your auto-renewal settings any time after purchase from your My Account page. To learn more, click here.
    • You will be provided a full refund upon request, by contacting Customer Support within 30 days of your initial purchase or 60 days of auto-renewal.
    • Your subscription is subject to our License Agreement and Privacy Notice. Subscriptions covering "all" devices are limited to supported devices that you own. Product features may be added, changed or removed during the subscription term.  Not all features may be available on all devices.  See System Requirements for additional information.
    • Free Trial Terms: At the end of your trial period you will be charged $39.99 for the first term. After the first term, you will be automatically renewed at the renewal price (currently $109.99/yr). We will charge you 7-days before renewal. You can cancel at any time before you are charged. ​
    • Unlimited plans cover only household devices that you own for personal, non-commercial use, and is subject to our fair use policy.  If you have an issue adding a device, please contact Customer Support.

     **Free Benefits With Auto-Renewal:

     **Free Benefits With Auto-Renewal:

    • For many qualifying product subscriptions McAfee offers additional benefits for free when you are enrolled in auto-renewal. You can check your eligibility for these benefits in your My Account page. Not all benefits are offered in all locations or for all product subscriptions.  System Requirements apply.   Turning off auto-renewal terminates your eligibility for these additional benefits. 
    • Virus Protection Pledge (VPP): If we cannot remove a virus from your supported device we’ll refund you the amount you paid for your current term subscription.  The refund does not apply to any damage or loss caused by a virus.  You are responsible for backing up your data to prevent data loss. See terms here: mcafee.com/pledge.
    • Safe Connect VPN:  You will receive free, unlimited access to our VPN wireless on supported devices. Users not on auto-renewal have access to 500 MB/month of bandwidth.

      ‡Additional Terms Specific to Identity Monitoring Service:

      ‡Additional Terms Specific to Identity Monitoring Service:

    • Eligibility: McAfee® Identity Monitoring Service Essentials is available within active McAfee+ Premium, McAfee+ Advanced, McAfee+ Ultimate, McAfee Total Protection and McAfee LiveSafe subscriptions. Not all identity monitoring elements are available in all countries. See License Agreement for more information. 
    • Your subscription is subject to our License Agreement and Privacy Notice. Product features may be added, changed or removed during the subscription term. Some features may require registration and a valid ID number to activate. See System Requirements for additional information.
    • While McAfee Identity Monitoring Service provides you tools and resources to protect yourself from identity theft, no identity can be completely secure.
    • US Only:
      Fair Credit Reporting Act: You have numerous rights under the FCRA, including the right to dispute inaccurate information in your credit report(s). Consumer reporting agencies are required to investigate and respond to your dispute, but are not obligated to change or remove accurate information that is reported in compliance with applicable law. While this plan can provide you assistance in filing a dispute, the FCRA allows you to file a dispute for free with a consumer reporting agency without the assistance of a third party.
    • Identity theft coverage is not available in New York due to regulatory requirements.

      TechMate :

      TechMate :

    • Your TechMate license(s) is available with the purchase of a qualified TechMaster Concierge subscription and is accessible for the duration of your paid subscription.
    • TechMate is only available for Windows 8.1, 10 and 11.

      TechMaster Single Incident Services :

      TechMaster Single Incident Services :

    • Purchase of a single incident service, such as Device Set Up or Advanced Troubleshooting, is good for one issue. In the event the issue recurs within 7 days, there will be no additional charge for service on the same device for the same issue.
    • See our System Requirements for information on qualified devices.


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