Individual Data Request Form

     

    If you have an inquiry regarding your personal information held by McAfee, including your personal information collected through your use of our products, continue to the request form below.

    At this time, we are only processing requests for residents of:

    • Argentina (access and corrections only – no deletions)
    • Australia
    • Azerbaijan
    • Brazil
    • Canada
    • Chile
    • China
    • Colombia
    • Hong Kong (access and corrections only – no deletions)
    • India
    • Israel
    • Japan
    • Malaysia
    • Mexico
    • New Zealand
    • Peru
    • Philippines
    • Russia
    • Saudi Arabia
    • Singapore (access and corrections only – no deletions)
    • South Africa
    • South Korea
    • Switzerland
    • Taiwan
    • Turkey
    • United Arab Emirates (UAE)
    • United Kingdom
    • United States (California, Virginia, Utah, Colorado)
    • European Economic Area (EEA), in accordance with European Union (EU) General Data Protection Regulation (GDPR). Countries that belong to the EEA include Austria, Belgium, Bulgaria, Croatia, Czech Republic, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

    To stop receiving marketing communications, click the unsubscribe link in any marketing communications email, or visit the unsubscribe pages for Marketing. McAfee may still communicate with you regarding transactional or administrative topics, such as security updates, product functionality, and service requests.

    For McAfee Support requests and questions, visit the Contact Us page to find the best way to address your question.

    * All fields marked with an asterisk (*) must be completed to submit this form.

     

    Your Data Request

    If you have questions completing or submitting the Individual Data Request Form, please visit the Privacy Contact page to submit your question.

    Thank you for completing the Individual Data Request Form. Please note the request Id {{digitalData.forms.gdpr.requestId}} for further communications.

    We’re unable to process your request. Submit a new Individual Data Request.

    The country in which you reside is not eligible for data subject access response. If you believe this is not the case, please contact protectprivacy@mcafee.com


    I want to see what data McAfee collected about my child

    I would like to correct the data McAfee has collected about my child

    I would like McAfee to delete all information collected about my child

    I would like to move, copy or transfer all of the data McAfee has collected about my child

    I would like to withdraw consent for the collection of my child's personal data

    Individual customers can view or change information associated with their children's subscriptions by logging into their child's My Account portal. After login, customers may update their child's personal information via the profile and billing pages.

    The following personal data may be updated through My Account:

    • Parent's first and last name
    • Parent's email address
    • Parent's mailing address
    • Parent's telephone number
    • Parent's credit card/payment information for most recently added payment card
    • Parent's billing address
    • Child's name
    • Child's email address
    • Child's date of birth

    Customers who are subscribed to the following products or features can move, copy or transfer their children's personal data from within the My Account portal at any time:

    • McAfee+ Family Plans
    • Parental Controls

    For questions on how to move, copy or transfer personal data from within any of the products listed above, please contact McAfee Support by visiting the McAfee Contact Us page.

    Parents who are subscribers to the following services may withdraw their consent to the further collection of their Child's personal information:

    • McAfee+ Family Plans
    • Parental Controls

    Please note that, because this information is necessary for the Services to be able to function, withdrawing consent will require the closure of any Child subaccount or parental controls profile associated with a Child's device.

    To withdraw consent for the collection of your child's personal data, you must also remove the child/companion application on every device that the application is installed. Please see the guide under “Helpful Articles” on the McAfee Support Site for instructions how to do this.

    If you have additional questions or problems completing this action, please contact McAfee Support or email protectprivacy@mcafee.com


    Please complete the following form - information will be used for identity verification purposes

    Enter valid English characters Primary Email Address is required
    Enter valid English characters Please enter a valid email address
    Enter valid English characters Please enter a valid name
    Please enter a Date of Birth

    Contact Information

    Enter valid English characters Parent's Full Name is required
    Enter valid English characters Please enter a valid email address
    Enter valid English characters Parent's Email and Confirm Email should be same
    Enter valid English characters Parent's Mobile is required

    Parent’s Mailing Address

    Enter valid English characters Mailing Street is required
    Enter valid English characters Mailing City is required
    Mailing State is required
    Enter valid English characters Mailing Zip is required

    Additional Information

     
     

    This Field is Required
     

    I want to see what data McAfee collected about me

    I would like to correct the data McAfee has collected about me

    I would like McAfee to delete all information collected about me

    I would like to move, copy or transfer all of the data McAfee has collected about me

    Individual customers can view or change information associated with their sub account by logging into their My Account portal. After login,customers may update their personal information via the profile and billing pages.

    The following personal data may be updated through My Account:

    • First and last name
    • Email address

    McAfee does not have the mechanism to move or transfer data to another company.

    You can obtain a copy of your personal data from within McAfee products by contacting McAfee Support by visiting the McAfee Contact Us page.

    I would like to Opt Out of McAfee selling or sharing my personal data

    I would like McAfee to limit its use of my sensitive personal data

    Please complete the following form - information will be used for identity verification purposes

    Enter valid English characters Please enter a valid email address
    Enter valid English characters This Field is Required Please enter a valid email address Email Address should not match with Primary Subscriber email
    Enter valid English characters This Field is Required

    Additional Information

     
     

    This Field is Required
     

    Personal data request for employees


    Please complete the following form.

    Personal data request for a family member of an employee


    Please complete the following form.

    I want to see what data McAfee collected about me

    I would like to correct the data McAfee has collected about me

    I would like McAfee to delete all information collected about me

    I would like to move, copy or transfer all of the data McAfee has collected about me

    Information about Product Data Collection and Compliance


    Please complete the following form.

    Personal data request for recruitment


    Please complete the following form.

    Personal data request for former employee


    Please complete the following form.

    Personal data request for contracted and temporary workers


    Please complete the following form.

    Products - Personal Data & Product Compliance

    Refer to "Information about Product Data Collection and Compliance".

    I would like McAfee to delete all information collected about me

    Please complete the following form.

    I want to see what data McAfee collected about me

    Please complete the following form.

    I want to see what data McAfee collected about me

    Please complete the following form.

    Personal data change request for Marketing Communications

    I would like to correct the data McAfee has collected about me

    For questions on how to change personal data, please contact the McAfee Privacy Office at protectprivacy@mcafee.com or contact McAfee Support by visiting the McAfee Contact Us page.

    For questions on how to change personal data, please contact McAfee Support by visiting the McAfee Contact Us page.

    I would like to correct the data McAfee has collected about me

    Individual customers can view or change information associated with their subscriptions by logging into their My Account portal. After login, customers may update their personal information via the profile and billing pages.

      The following personal data is managed through My Account:

    • given name and family name
    • email address
    • mailing/shipping address
    • telephone number
    • credit card/payment information for most recently added payment card
    • billing address

    I would like McAfee to delete all information collected about me

    Personal data deletion request for Marketing Communications

    Please complete the following form.

    I would like to move, copy or transfer all of the data McAfee has collected about me

    McAfee does not have the mechanism to move or transfer data to another company.

    You can obtain a copy of your personal data from within McAfee products by contacting McAfee Support by visiting the McAfee Contact Us page.

    I would like to move, copy or transfer all of the data McAfee has collected about me

    Moving, copying, or transferring certain personal data for a Product(s)

      Customers who are subscribed to the following products can manage, delete, and move certain personal data they have provided from within the product at any time:

    • McAfee LiveSafe (Encrypted File Storage feature)
    • McAfee LiveSafe (Password Manager feature)
    • McAfee Mobile Security (Contacts Backup feature)
    • Personal Locker
    • True Key

      • For questions on how to manage, delete, and move personal data from within any of the products listed above, please contact McAfee Support by visiting the McAfee Contact Us page.

    Requests on behalf of another person

    If you would like to make an individual data request on behalf of another person under a power of attorney, letter testamentary, or other written authorization, please contact our Privacy Office at protectprivacy@mcafee.com with the words “Authorized Agent Request” in the subject line.

    Information about Product Data Collection and Compliance

    McAfee products collect and use a variety of information as part of provisioning (setup) and ongoing processing to deliver security and safety to customers’ digital and online activities. Many McAfee products work together using common data elements to ensure the best experience for customers. The paragraphs below describe the collection of information in the course of customers’ use of McAfee products. Some information McAfee collects is characterized as “personal data”, which means data that may be able to be used to directly or indirectly identify a particular individual.

    For additional information on why McAfee collects personal data, how we protect it, how we use it, and in what instances we might share it, please see our Privacy Notice.

    GDPR compliance

    The European Union (EU) General Data Protection Regulation (GDPR) is in force effective May 25, 2018, providing the pan-European standard for individuals rights to privacy and protection of personal data. McAfee strives for a high standard of data privacy and protections as an obligation to our customers. As we continue to adjust and improve data handling practices, McAfee has made changes to meet compliance with GDPR and our responsibility to customers.

    Data types and scope of collection

    The following types and scope of data are collected and stored in the process of providing McAfee security services.

    Contact information

    McAfee collects and stores your contact information to communicate with you as well as to process purchase transactions and renewal transactions for subscriptions. This information includes:

    • name
    • physical address
    • email address
    • telephone number

    Biographic and biometric information

    McAfee products, in the limited instances listed here, may collect biographic or biometric information as integral to the features and security services provided.

    • User photograph – The Family Safety product can collect a photograph of a user as part of the user profile, if the account administrator (parent or guardian) chooses to upload a photograph
    • User age – The Family Safety product can collect the user’s age as part of the profile, if the account administrator (parent or guardian) chooses to input the user’s age
    • Facial or fingerprint biometric – The True Key product can collect biometric information to be used as an authenticator in place of a password, if the user chooses to use biometric information as an authenticator

    Payment information

    McAfee is an ecommerce company compliant with Payment Card Industry (PCI) standards. McAfee collects and stores information to complete purchases you make for the payment method you choose, for a given transaction. McAfee supports many payment methods and the payment methods available may be different depending on the country where you reside and make a purchase. McAfee will retain information for multiple payment methods if you provide it. Your contact information described in the section above is often needed to obtain bank authorization for transactions and to send you receipts confirming transaction details. Payment information includes:

    • Credit card Personal Account Number (PAN) and expiration date
    • Bank account information for Direct Debit (DD) transactions
    • PayPal account information

    Unique user identifier

    Unique identifiers, often referred to as account IDs, are used to associate subscriptions, services and personal data to a single account, and to ensure data is not available to or mixed with data for another user or account. These identifiers, typically email addresses, are linked to a password that secures your account and your information from unauthorized access. Passwords and password recovery information are encrypted and not readable by McAfee.

    • Email address
    • Password
    • Password recovery hint, phrase or challenge questions and answers when provided

    Geo-location and geo-position data

    Geo-location and geo-position data is collected as part of our security services, for payment fraud prevention, and for optimizing our services for your location. McAfee collects geolocation information to the level of the state or province, city, and postal code linked to the Internet Protocol (IP) address associated with your computing device and internet connection. McAfee collects geo-positioning data for mobile devices and service.

    • Internet Protocol (IP) address location from service lookup (state/province and/or city, and/or zip/postal code)
    • Latitude and Longitude from Global Positioning System (GPS) are returned by some mobile devices and collected for some products and specific functionality
    • Cell (transponder) ID for mobile devices

    Demographic preferences

    Locale is stored as preference settings to provide customers the best user experience interacting with McAfee and McAfee products. Locale is a combination of values:

    • Country
    • Language

    Machine/device data

    Information about devices, such as laptop computers, mobile phones, or networking devices are collected and stored to help McAfee optimize the design and the performance of products. Device ID information, device configuration, OS configuration and other software configuration is instrumental in improving our products. McAfee collects the following types of machine and device data depending on the product:

    • Device manufacturers ID
    • Device type, make and model are collected for most devices
    • Device configuration, such as memory, CPU, and OS version
    • Other configuration, such as installed web browsers and security software
    • Media access control (MAC) address
    • Wi-Fi network SSID

    For customers using McAfee software on mobile devices, mobile provider information is collected, depending on the particular device. This information is required to provide the security services in our product or is used as with other machine and device data, to improve our products. Mobile device identifiers, which generally are considered personal data, include:

    • Device ID (IMEI)
    • SIM Card ID (ICCID)
    • Sim subscriber ID (IMSI)
    • OS (Android) ID
    • Mobile Country Code (MCC)
    • Mobile Network Code (MNC)
    • Advertiser ID (Google, Apple)

    Telemetry

    The term telemetry refers to information collected during use as readings or measurements. For example, when a user clicks on a button or control in the product, these clicks are sometimes collected to understand whether or how often a feature is used by customers. Error code information when a product malfunctions also is telemetry. Telemetry covers a wide range of “event” type data that is used to optimize or improve McAfee products. McAfee uses telemetry to improve product reliability, performance and usability. It may be associated with a unique ID to diagnose problems, but does not otherwise collect personal data.

    Subscription and purchase data

    Various data about your subscription is set and stored to ensure you get the service and features matched to the subscription you selected. If you did not purchase directly from McAfee, the company from which you did purchase (referred to as an “Affiliate,”) is saved using an Affiliate ID that is internal to McAfee. Subscription data that is retained by McAfee includes the following:

    • Purchase date
    • Price paid
    • Subscription end/renewal date
    • Affiliate ID
    • Item purchased
    • Sales order or other purchase ID
    • Product key

    Global Threat Intelligence (GTI)

    McAfee GTI is a custom solution for recording, mapping, and ultimately predicting security threats. McAfee products return threat and URL data from the device to the GTI backend where it is retained briefly (7 days) for purposes of threat modeling. When this information is sent to GTI, it is not associated with or linked to an individual or subscription.

    Support contact information and transcripts

    When a customer contacts our Support team, information and data are collected to ensure customer satisfaction in resolving the issue and providing the best customer experience. Data from the contact will be kept for a limited time period in case follow up is needed and for training purposes, as follows:

    • Call logs/notes
    • Chat transcripts
    • Call recordings

    McAfee products portfolio

    McAfee’s current portfolio of products are represented by the information summarized here. Not all information is collected by all products.

    • McAfee LiveSafe (MLS)
    • McAfee Total Protection (MTP)
    • McAfee Internet Security (MIS)
    • McAfee Anti-Virus (MAV)
    • McAfee Safe Family (MSF)
    • McAfee Multi-Access (MMA)
    • McAfee Mobile Security (MMS)
    • McAfee Small Business Security (MSBS)
    • McAfee Secure Home Platform (SHP)
    • McAfee Safe Connect
    • McAfee Identity Theft Protection (IDP)
    • True Key
    • Web Advisor
    • Site Advisor
    This Field is Required

    Please note that this request to delete your personal data will only delete the personal data for your primary account.

    We are unable to process a deletion request for a Primary Subscriber that has Child SubAccounts without deleting Child SubAccount data first. If you would like to proceed with a data deletion request for your own primary subscriber data, please select "Yes" to the above question to also delete the data for your associated Child SubAccount(s).

    Enter valid English characters Primary Email Address is required
    Enter valid English characters Additional Email Address is required

    NOTE: Account email address will be used for verification purposes.

    Child account information

    Enter valid English characters Email Address is required
    Enter valid English characters This Field is Required
    This Field is Required
    This Field is Required
    Enter valid English characters Email Address is required
    Enter valid English characters This Field is Required
    This Field is Required
    This Field is Required
    Enter valid English characters Email Address is required
    Enter valid English characters This Field is Required
    This Field is Required
    This Field is Required
    Enter valid English characters Email Address is required
    Enter valid English characters This Field is Required
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    Enter valid English characters This Field is Required
    Enter valid English characters This Field is Required For United States, Social Security Number
    Enter valid English characters This Field is Required Your worldwide identification can be found on the back of your employee badge.
    Enter valid English characters This Field is Required
    Enter valid English characters Please enter a valid email address
    Enter valid English characters This Field is Required For United States, Social Security Number
    Enter valid English characters This Field is Required
    Enter valid English characters This Field is Required
    Enter valid English characters This Field is Required For United States, Social Security Number
    Enter valid English characters This Field is Required
    Enter valid English characters This Field is Required For United States, Social Security Number

    I would like to Opt Out of McAfee selling or sharing my personal data

    I would like McAfee to limit its use of my sensitive personal data


    Please complete the following form to opt-out of the sale or sharing of personal data.


    Please complete the following form to submit a request to limit the use and disclosure of sensitive personal data.

    Enter valid English characters Email Address is required
    Enter valid English characters Full Name is required

    The following applies only if you are submitting this request on behalf of someone other than yourself.

    If you are submitting requests under the California Consumer Privacy Act as an authorized agent on behalf of a California resident, we may ask for written permission signed by the California resident or require the California resident to directly confirm that the authorized agent was provided permission to submit the request. We may deny requests submitted by authorized agents who cannot provide written permission signed by the California resident on whose behalf the authorized agent submits the request.

    The following applies only if you are submitting this request on behalf of someone other than yourself.

    If you are submitting a data access request on behalf of a person other than yourself, we may ask
    1) for written permission signed by the person for whom you are agent or
    2) for a similar official document demonstrating your agency for the person.
    We may deny requests submitted by you if you cannot provide written proof of the agency relationship between you and the person on whose behalf you submit the request.


    This Field is Required
    Enter valid English characters Full Name is required
    Your email address will only be used to contact you regarding this request.
    Enter valid English characters Please enter a valid email address
    Enter valid English characters Email and Confirm Email should be equal

    Additional Information

     
     

    This Field is Required
     

    Contact Information

    Enter valid English characters Full Name is required
    Your email address will only be used to contact you regarding this request.
    Enter valid English characters Please enter a valid email address
    Enter valid English characters Email and Confirm Email should be same
    Contact State is required
    Your mobile phone number will be used to identify your account.
    Enter valid English characters Contact Mobile is required

    Mailing Address

    Parent's Mailing Address

    Mailing Type is required
    Enter valid English characters Mailing Company is required
    Enter valid English characters Mailing Street is required
    Enter valid English characters Mailing City is required
    Mailing State is required
    Enter valid English characters Mailing Zip is required

    If you would like to make an individual data request on behalf of another person under a power of attorney, letter testamentary, or other written authorization, please contact our Privacy Office at protectprivacy@mcafee.com with the words “Authorized Agent Request” in the subject line.


    The following applies only if you are submitting this request on behalf of someone other than yourself.

    If you are submitting requests under the California Consumer Privacy Act as an authorized agent on behalf of a California resident, we may ask for written permission signed by the California resident or require the California resident to directly confirm that the authorized agent was provided permission to submit the request. We may deny requests submitted by authorized agents who cannot provide written permission signed by the California resident on whose behalf the authorized agent submits the request.

    The following applies only if you are submitting this request on behalf of someone other than yourself.

    If you are submitting a data access request on behalf of a person other than yourself, we may ask 1) for written permission signed by the person for whom you are agent or 2) for a similar official document demonstrating your agency for the person. We may deny requests submitted by you if you cannot provide written proof of the agency relationship between you and the person on whose behalf you submit the request.


    This Field is Required
    Enter valid English characters Full Name is required
    Your email address will only be used to contact you regarding this request.
    Enter valid English characters Please enter a valid email address
    Enter valid English characters Email and Confirm Email should be equal

    Additional Information

     
     

    This Field is Required
     

    This Field is Required
     

    This Field is Required